Frequently Asked Questions
Quick answers to common questions about shopping at Havanah. Can't find what you need? Contact us.
How can I place an order?
Browse our categories, choose a product, select your options, add it to the cart and complete checkout with your delivery details.
How can I pay?
We accept Cash on Delivery and Bank Transfer. See our Payment Policy for details.
Is Cash on Delivery available?
Yes. Select Cash on Delivery at checkout and pay the courier when your order arrives.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You can also visit our Track My Order page.
How long does delivery take?
Delivery times depend on your location and the product. Please see our Shipping Policy for details.
Can I cancel my order?
Orders can be cancelled before they ship. Contact us as soon as possible. See our Cancellation Policy.
Can I return a product?
Yes, eligible items can be returned within 7 days of delivery in their original condition. See Returns & Exchanges.
How do I request a refund?
Contact us with your order number and reason. If your return is approved, we will process your refund as described in our Return & Refund Policy.
What if I receive a damaged product?
Please contact us as soon as possible with your order number and clear photos of the item and packaging. We will arrange a replacement or refund.
How can I contact customer support?
Use our Contact page, email us, or message us on WhatsApp: +971 56 230 2138 or +92 324 8330060.
Can I change my delivery address?
If your order has not shipped yet, contact us immediately with your order number and the new address.
How can I find product information?
Each product page includes its description, price and available options. For anything else, ask our team.